The Request Management System 2.3 Download

The Request Management System 2.3 Description

"Positive feedback system unlike email, voice mail and other ad hoc systems."

Editor: Request management systems must be reliable and above all easy to use. Requestors will not cooperate when faced with obstacles to submitting Service Requests. The Request Management Systems (rms) is the ideal tool for end-user Service Requests. Its Catalog structure makes defining and managing request forms easy to do. Catalogs can have multiple forms each with a unique workflow. If your business processes define a common workflow for all forms, rms supports that too.
rms solves the problem of communicating across distance and time zones. No longer is managing Service Delivery made more difficult by time differences and geography. The rms Web client interface lets users work anywhere. Its workflow engine and notification system keep requestors and fulfillers in sync at all times.
Because rms is a positive feedback system unlike email, Voice mail and other ad hoc systems, requestors have more confidence in the process. They see the work being done on their requests. Phone tag is a thing of the past because rms supports the most detailed explanations anyone might require. Instead, productivity increases along with user satisfaction as everyone knows what is going on and what work they need to do.
FEATURE
No programming. All set up and maintenance uses point-and-click tools
Custom Request definition forms with 8 data types
Custom radio button, check box and combo box fields
File attachments
Workflow with returns, branches and shared workflows
Automatic emails notifying fulfillers that work has entered their inbox.
Automatic emails to request owners as requests move through the process
Complete security so userrequests cannot be modified or changed without authorization and an audit trail
Complete record of request fulfillment activities
Time tracking
Integrated tracking reports
Workflow templates for quick start in setting up Service Catalogs and forms you can free download The Request Management System 2.3 now.

The Request Management System 2.3 Keywords

request

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• The Request Management System
  Positive feedback system unlike email, voice mail and other ad hoc systems.