Sitehelpdesk 7.2 Download

Sitehelpdesk 7.2 Description

"Internal Help Desk System for any Support Service."

Editor: Feature rich help desk solution suitable for use by any internal support function.

From a link on your Intranet, this web browser based software provides your Company employees with online support and self help even when you are not available. The unique design features will allow you to get fully up and running within hours of installing.

sitehelpdesk forms the core support service solution at the heart of our product range. This may be downloaded from this site and is then easily upgraded to sitehelpdesk-IT for additional features relating specifically to support in an IT Service department or sitewebdesk for external Customer support.
User Call Logging and Self Help
Internal staff may log support calls directly from a link on your Intranet using any web browser.
Fully integrates to your Intranet site. fonts, colours and logo.
Configurable Welcome message and ticker notifications
Option to use NT login authentication to identify the user.
Option to allow free format of user name and other information required to create new users 'on the fly' as calls are being logged.
Numerous options for additional validated information entry.
Auto assignment and notifications of call reference number.
Options for Scripted questions, answers and prompts for self help or to obtain additional information.
Template calls for rapid entry
Intuitive Self help with FAQ's and links to documents, web pages reports and graphs.
User events entry and Close Call.
Options for automated email and SMS notification to Operators.
Satisfaction feedback.
HELPDESK Administration
Simple configuration by selecting optional features and colour, font, terminology backed up with comprehensive Administration and OperaTor guides and on screen help.

Outgoing email integration using SMTP as standard. Incoming email to ticketing available with the addition of EMLmonitor.
Active Directory integration for user records or option to allow Operators to create new users.... you can free download Sitehelpdesk 7.2 now.

Sitehelpdesk 7.2 Keywords

IT help desk

Sitehelpdesk 7.2 Related Software

• Sitehelpdesk
  Internal Help Desk System for any Support Service.
• sitewebdesk
  customer helpdesk support centre - hosted helpdesk